Established client status
A yearly wellness exam with one of our veterinarians is required to keep status as an established client. Prescription refills, routine services, nurse appointment options among all of Pahoa Animal Hospital’s services will only be available to established clients with an up to date wellness exam.
Payment
We require full payment at the time that services are rendered. For your convenience, we accept Credit, Debit (including Visa, MasterCard, American Express and Discover), cash and CareCredit. Pet insurance is also recommended as a long-term financial option. Go to our Financial Resources page to learn more.
Surgeries and treatments costing more than $400 require a 50% deposit prior to initiation treatment. All service and product sales are final, we do not process returns or refunds.
Safety
All pets must be secured in a carrier or on a short leash within the hospital premise. If you cannot provide these, let our staff know in advance and they will be happy to lend you the appropriate carrier or leash upon arrival. Clients are responsible for being respectful to other clients and patients by maintaining a safe distance and secure handling of their own pet.
Appointments
Please call our office, email us or use the “request services” page on our website to schedule an appointment. Due to the high volume of patients we see, our schedule is sometimes booked weeks in advance. We have an appointment cancellation waitlist for established clients that we use to see patients sooner whenever possible. Our staff will compassionately do their best to accommodate everyone. We do not accept walk-in appointments. Clients must act appropriately and understand the occasional extenuating circumstances that may extend their wait time. We also reserve the right to refuse service at any time. **We are not currently establishing new clients. If you are not an existing client, you can still give us your information and we will put you on our new client waitlist. In the event we are able to accommodate new clients, we will reach out to you**
Client conduct
Clients must follow appropriate conduct during all interactions with Pahoa Animal Hospital staff members. This includes in- person communication, as well as over the phone, email and social media correspondence. If a client conducts themselves inappropriately, they will be forfeiting their status as an established client and the ability to receive any future services, treatments and products. We also do not offer refunds for services, treatments and products previously rendered. Additionally, they will not be allowed on the hospital’s premises. Inappropriate conduct includes, but is not limited to verbal and physical harassment, yelling or threatening, intimidation, insults, using profane language and damaging the Pahoa Animal Hospital’s property. Any behavior by a client that makes the staff feel unsafe and uncomfortable will not be tolerated.
Fleas
It is the client’s responsibility to keep their pets on a flea preventative. We are responsible for the safety of our other patients by not exposing them to patients who are carrying fleas. Our staff is happy to assist you with flea preventative questions and recommend products at any time. To ensure that our hospital is flea free, if we find evidence of fleas on your pet we will administer a 24 hour oral flea treatment and possibly a medicated flea bath to help prevent the spread while on the premises. These will be added to the client’s bill and are temporary fixes, NOT preventatives.
Pet abandonment and abuse/neglect
Any pet placed in the custody of the Pahoa Animal Hospital for care, which will be unclaimed by its owner or approved agent for a period of more than 7 days shall be deemed to be abandoned and HPD Animal Control will be notified. If a pet is showing evidence of neglect and/or abuse, a report will be filed with HPD Animal Control. Pahoa Animal Hospital will not be held responsible for the protocols HPD Animal Control follows regarding abandonment, neglect and abuse cases.
No show / Late / Cancellations (without 24 hours notice)
Our appointment slots and room availability are in high demand and when there are "no shows", late cancellations or late arrivals, it negatively affects the flow of the schedule and the staff's ability to efficiently care for patients. There are many patients in need of care on our waitlist that could have been seen during those times. Because of this inconvenience, clients that arrive late to an appointment or drop-off time will incur a late fee that will be added to their invoice upon discharge. After three less than 24 hour notice cancellations or "no show" occurrences, the client must put a non-refundable retainer down for the full amount of the appointment or drop-off before future scheduling. This retainer will be used towards covering your bill when you come in for that appointment or drop-off. For pre-paid therapy packages; late arrivals, no-shows or less than 24 hour notice cancellations will be considered forfeiting that appointment and no refund will be given.
Pharmacy
With your convenience in mind, requesting a prescription 24-48 hours in advance gives our veterinarians time to review your pet's file to make sure they do not need to make any changes to their medications. Be aware that certain medications require an exam and blood testing at specific intervals in order for your pets to continue at the correct dosage. Ear medication and some skin medication usually require an updated cytology appointment to be performed before being able to refill any medication. Any prescription refills requested within less than 24-48 hours notice, may have a longer wait time. For your comfort, we are partnered with two home delivery services: Vetsource, an online medication pharmacy and Hill's to Home, a prescription pet food pharmacy. Go to our website pahoaanimalhospital.com to use these services. To receive non-child-proof caps on medication, you must sign a waiver releasing the Pahoa Animal Hospital of any safety liability risks that may occur after the medicine is dispensed.
Privacy
The Pahoa Animal Hospital is committed to protecting your privacy. By visiting our hospital, purchasing our products, services and using our sites, you consent to the data and information collection and usage described in this Privacy Statement. Your personal information may be used by us, and our affiliated companies, for various purposes, including:
A yearly wellness exam with one of our veterinarians is required to keep status as an established client. Prescription refills, routine services, nurse appointment options among all of Pahoa Animal Hospital’s services will only be available to established clients with an up to date wellness exam.
Payment
We require full payment at the time that services are rendered. For your convenience, we accept Credit, Debit (including Visa, MasterCard, American Express and Discover), cash and CareCredit. Pet insurance is also recommended as a long-term financial option. Go to our Financial Resources page to learn more.
Surgeries and treatments costing more than $400 require a 50% deposit prior to initiation treatment. All service and product sales are final, we do not process returns or refunds.
Safety
All pets must be secured in a carrier or on a short leash within the hospital premise. If you cannot provide these, let our staff know in advance and they will be happy to lend you the appropriate carrier or leash upon arrival. Clients are responsible for being respectful to other clients and patients by maintaining a safe distance and secure handling of their own pet.
Appointments
Please call our office, email us or use the “request services” page on our website to schedule an appointment. Due to the high volume of patients we see, our schedule is sometimes booked weeks in advance. We have an appointment cancellation waitlist for established clients that we use to see patients sooner whenever possible. Our staff will compassionately do their best to accommodate everyone. We do not accept walk-in appointments. Clients must act appropriately and understand the occasional extenuating circumstances that may extend their wait time. We also reserve the right to refuse service at any time. **We are not currently establishing new clients. If you are not an existing client, you can still give us your information and we will put you on our new client waitlist. In the event we are able to accommodate new clients, we will reach out to you**
Client conduct
Clients must follow appropriate conduct during all interactions with Pahoa Animal Hospital staff members. This includes in- person communication, as well as over the phone, email and social media correspondence. If a client conducts themselves inappropriately, they will be forfeiting their status as an established client and the ability to receive any future services, treatments and products. We also do not offer refunds for services, treatments and products previously rendered. Additionally, they will not be allowed on the hospital’s premises. Inappropriate conduct includes, but is not limited to verbal and physical harassment, yelling or threatening, intimidation, insults, using profane language and damaging the Pahoa Animal Hospital’s property. Any behavior by a client that makes the staff feel unsafe and uncomfortable will not be tolerated.
Fleas
It is the client’s responsibility to keep their pets on a flea preventative. We are responsible for the safety of our other patients by not exposing them to patients who are carrying fleas. Our staff is happy to assist you with flea preventative questions and recommend products at any time. To ensure that our hospital is flea free, if we find evidence of fleas on your pet we will administer a 24 hour oral flea treatment and possibly a medicated flea bath to help prevent the spread while on the premises. These will be added to the client’s bill and are temporary fixes, NOT preventatives.
Pet abandonment and abuse/neglect
Any pet placed in the custody of the Pahoa Animal Hospital for care, which will be unclaimed by its owner or approved agent for a period of more than 7 days shall be deemed to be abandoned and HPD Animal Control will be notified. If a pet is showing evidence of neglect and/or abuse, a report will be filed with HPD Animal Control. Pahoa Animal Hospital will not be held responsible for the protocols HPD Animal Control follows regarding abandonment, neglect and abuse cases.
No show / Late / Cancellations (without 24 hours notice)
Our appointment slots and room availability are in high demand and when there are "no shows", late cancellations or late arrivals, it negatively affects the flow of the schedule and the staff's ability to efficiently care for patients. There are many patients in need of care on our waitlist that could have been seen during those times. Because of this inconvenience, clients that arrive late to an appointment or drop-off time will incur a late fee that will be added to their invoice upon discharge. After three less than 24 hour notice cancellations or "no show" occurrences, the client must put a non-refundable retainer down for the full amount of the appointment or drop-off before future scheduling. This retainer will be used towards covering your bill when you come in for that appointment or drop-off. For pre-paid therapy packages; late arrivals, no-shows or less than 24 hour notice cancellations will be considered forfeiting that appointment and no refund will be given.
Pharmacy
With your convenience in mind, requesting a prescription 24-48 hours in advance gives our veterinarians time to review your pet's file to make sure they do not need to make any changes to their medications. Be aware that certain medications require an exam and blood testing at specific intervals in order for your pets to continue at the correct dosage. Ear medication and some skin medication usually require an updated cytology appointment to be performed before being able to refill any medication. Any prescription refills requested within less than 24-48 hours notice, may have a longer wait time. For your comfort, we are partnered with two home delivery services: Vetsource, an online medication pharmacy and Hill's to Home, a prescription pet food pharmacy. Go to our website pahoaanimalhospital.com to use these services. To receive non-child-proof caps on medication, you must sign a waiver releasing the Pahoa Animal Hospital of any safety liability risks that may occur after the medicine is dispensed.
Privacy
The Pahoa Animal Hospital is committed to protecting your privacy. By visiting our hospital, purchasing our products, services and using our sites, you consent to the data and information collection and usage described in this Privacy Statement. Your personal information may be used by us, and our affiliated companies, for various purposes, including:
- To fulfill your requests for, and enable your use of, our products and services and use of our sites.
- To communicate with you in connection with products or services you have purchased or requested, to respond to your questions or comments, and to provide you with your pet’s medical information, updates, surveys, and news.
- To send you brochures, coupons, samples, offers, and other information on our products, services and the products and services of affiliated companies.
- To enforce our terms and conditions.
- To process payment for any purchases, subscriptions or sales made in our hospital and on our sites and to protect against or identify possible fraudulent transactions.
- For other legitimate business purposes, including legal compliance and research.